I received a shirt that I ordered, but unfortunately it had a quality control issue with it. Hence, I gave it a poor review. Black Maple Trading immediately reached out with apologies and sent a replacement right away. I haven’t yet received the new item, but I will say that I am very happy with that level of customer service. This is the way it should be done. Products aren’t always perfect, but the customer service followup when that happens should be the easy part and I can see that Black Maple Trading has that element sorted out.
